Shipping policy
Last updated: August 28, 2026
This Shipping Policy applies to purchases from merricove.com. Merricove is operated by Merita Holdings, INC.
Where we ship
We currently accept orders only for eligible delivery addresses within the United States. Checkout determines whether an address is eligible. We do not currently accept international delivery addresses.
Shipping cost
Standard shipping is free for all eligible items and United States delivery addresses currently offered through checkout. No minimum order amount is required.
If we later offer optional expedited or other upgraded delivery services, any charge will be displayed at checkout before payment. Taxes, when required, are shown separately.
Delivery timing
At present, Merricove does not publish a fixed order-to-delivery range for the Blooming Flower Lamp. Unless a delivery date is displayed at checkout or confirmed by Merricove in writing, do not rely on delivery by a specific date. If you need an order for an event or deadline, contact us before ordering.
An order confirmation means we received the order; it does not mean the carrier has possession. A shipping confirmation will be sent only when the order has been handed to the carrier or carrier movement has begun.
If we learn that we cannot ship within the time represented when you ordered—or, when no shipping time was stated, within the period required by applicable law—we will contact you with a revised date and any legally required choice to consent to the delay or cancel the unshipped order for a full refund. If we cannot provide a revised date or obtain required consent, we will cancel and refund the affected order.
Fulfillment and tracking
Orders may be fulfilled by a third-party partner. That partner is not the seller and does not handle Merricove customer service. Contact Merricove about the order.
When the carrier provides tracking, we will send it to the email used at checkout. Tracking may take time to show its first scan.
Address accuracy and changes
Check the recipient name and complete delivery address before payment. Email support@merricove.com immediately if you notice an error. We will try to update an address before processing, but cannot guarantee a change after fulfillment begins or the carrier receives the package.
If an order is returned, delayed, or lost because the address entered at checkout was incomplete or incorrect, contact us. We will explain any available next step and any charge before taking action; we will not silently charge a second shipping fee.
Late or stalled shipments
Contact support@merricove.com if a delivery date confirmed for your order has passed or tracking stops moving. We will review the shipment and work with the carrier or fulfillment partner. Depending on the facts and availability, we may arrange a replacement, issue the appropriate refund, or provide a revised date and any cancellation choice required by law.
Marked delivered but not received
If tracking says delivered but you cannot locate the package:
- Check the delivery location, household members, nearby safe places, and any building office.
- Contact the carrier promptly and ask it to confirm the delivery location or open a trace.
- Contact Merricove with your order number and carrier case information.
We will assist with a reasonable investigation and may request a carrier or postal non-delivery statement. A delivered scan does not automatically guarantee a refund or replacement.
Damaged, wrong, or missing contents
For a package that arrives with a damaged or defective product, the wrong product or option, or missing contents, keep the item, packaging, and shipping label and follow our Refund and Order-Issue Policy. Do not send the product to the carrier or sender unless Merricove instructs you in writing.
Unexpected delivery charges
Checkout shows the amounts collected by Merricove. If a carrier asks you to pay a customs, duty, brokerage, or similar delivery charge that was not disclosed at checkout, contact us before paying it. We will review and resolve the charge or, when appropriate, cancel and fully refund the affected order.
Your legal rights
Nothing in this policy limits or excludes a right or remedy that cannot lawfully be limited or excluded. If applicable law gives you more favorable rights, those rights control.
Questions? Visit our Contact page or email support@merricove.com.