Refund policy

Last updated: August 28, 2026

This policy applies to products purchased from merricove.com for delivery within the United States. Merricove is operated by Merita Holdings, INC. Contact Merricove—not a manufacturer, supplier, or shipping partner—about every order issue.

Quick summary

We cover qualifying orders that arrive damaged, defective, incorrect, or missing an item or component. For an approved claim, we will provide an appropriate replacement or refund. A physical return is generally not required for these issues.

We do not accept buyer's-remorse returns or exchanges. This means we do not accept a return because you changed your mind, no longer want the item, prefer another accurately described color or option, or ordered the wrong item or option. Please review the product description and your cart before paying.

Damaged, defective, wrong, or missing orders

Contact support@merricove.com or use our contact form within 14 calendar days after delivery if:

• the product itself arrived damaged;
• the product does not function as described because of a defect present at delivery;
• you received the wrong product, color, or other option; or
• an item, accessory, or component shown as included is missing.

Include your order number and a short explanation. We may request clear photos of the product and issue; a short video when a functional defect cannot be shown in a photo; photos of everything received, the original packaging, and the shipping label; and relevant carrier information.

Keep the product, accessories, packaging, and shipping label until we confirm the resolution. Do not discard the item or mail it to the sender, manufacturer, supplier, or any Merricove address unless we give you written instructions.

Damage to outer packaging alone does not qualify if the product is complete, unharmed, and works as described.

Refund or replacement

After reviewing an eligible claim, Merricove will provide an appropriate remedy. Depending on the issue and availability, that may be:

• a replacement of the affected product or missing component at no additional charge; or
• a refund to the original payment method for the affected product and any related amount we are required to refund.

We will consider your preferred remedy, but a particular remedy may not be available. If a replacement is unavailable or cannot be supplied within a reasonable time, we will issue the appropriate refund.

Most approved damaged, defective, wrong, or missing-item claims do not require a physical return. If we require one, Merricove will provide written authorization, a valid return destination, and a prepaid shipping method. Unauthorized shipments may be refused and are not eligible for reimbursement.

Refund timing

When a refund is approved, Merricove will submit it to the original payment method within five business days. Your bank, card issuer, or payment provider may need additional time to post the credit. We will not substitute store credit unless you expressly agree.

Change of mind and ordering mistakes

We do not accept returns or exchanges for a conforming product that is the product ordered, arrived complete and undamaged, and works as described. This includes deciding you no longer want it; disliking an accurately described characteristic; ordering the wrong color, variant, or quantity; or finding a different price elsewhere.

This exclusion does not apply when Merricove shipped the wrong item or when the product arrived damaged, defective, or incomplete.

Cancellations and address changes

Email support@merricove.com as soon as possible if you need to cancel or change an order or delivery address. We will try to help before fulfillment begins, but cannot guarantee a change after processing or shipment. If we confirm cancellation before shipment, we will refund the canceled amount to the original payment method.

Late, lost, or marked-delivered packages

See our Shipping Policy for delayed shipments, apparent carrier loss, and packages marked delivered but not received. A delivered scan does not automatically prove or disprove a claim. We may ask you to check the delivery location, contact the carrier, and obtain carrier documentation while we investigate.

No separate product warranty

Unless a product page expressly states a separate written warranty, Merricove does not offer an additional commercial or extended warranty. This policy does not cover normal wear, accidental damage after delivery, misuse, neglect, unauthorized modification, or failure caused by use contrary to instructions.

Your legal rights

Nothing in this policy limits or excludes a right, remedy, warranty, or protection that cannot lawfully be limited or excluded. If applicable law gives you more favorable rights, those rights control.

Questions or a claim? Visit our Contact page or email support@merricove.com.